The
purpose
of
this
section
is
to
provide
guidelines
for
procedures
and
techniques
that
should
be
used
in
conducting
an
effective
examination.
Auditing
includes
the
accumulation
of
evidence
for
evaluating
the
accuracy
of
the
taxpayer’s
tax
return(s).
Evidence
takes
many
forms,
including
the
taxpayer’s
testimony,
the
taxpayer’s
books
and
records,
the
examiner’s
own
observations
and
documents
from
third
parties.
It
is
important
to
obtain
sufficient
competent
evidence
to
determine
the
accuracy
of
the
taxpayer’s
return.
Every
examiner
must
determine
the
appropriate
amount
of
evidence
to
accumulate
and
establish
the
proper
depth
of
the
examination.
This
decision
is
a
matter
of
judgment
and
important
because
of
the
prohibitive
cost
of
examining
and
evaluating
all
available
evidence.
Factors
to
consider
when
establishing
the
depth
of
the
examination
include:
The
risk
that
the
taxpayer
has
made
errors
that
are
individually
or
collectively
material.
The
factors
involved
are
addressed
during
the
evaluation
of
the
taxpayer’s
internal
controls.
The
risk
that
the
audit
tests
will
fail
to
uncover
material
errors.
The
factors
involved
are
the
depth
of
the
examination,
the
examination
techniques
used,
the
nature
of
the
errors
(intentional
or
unintentional)
and
the
reliability
of
available
evidence.
Methods
for
accumulating
evidence
include:
Analytical
Tests
—
such
as
analysis
of
Balance
Sheet
items
to
identify
large,
unusual,
or
questionable
accounts.
Analytical
tests
use
comparisons
and
relationships
to
isolate
accounts
and
transactions
that
should
be
further
examined
or
determine
that
further
inquiry
is
not
needed.
Documentation
—
such
as
examining
the
taxpayer’s
books
and
records
to
determine
the
content,
accuracy,
and
substantiate
items
claimed
on
the
tax
return.
Inquiry
—
such
as
interviewing
the
taxpayer
or
third
parties.
Information
from
independent
third
parties
can
confirm
or
verify
the
accuracy
of
information
presented
by
the
taxpayer.
Inspection
—
such
as
physically
examining
the
taxpayer’s
assets,
e.g.,
inventory
or
securities.
Observation
—
such
as
conducting
a
tour
of
the
taxpayer’s
business
to
observe
the
taxpayer’s
daily
business
operations.
Testing
—
such
as
tracing
transactions
to
determine
if
they
are
correctly
recorded
and
summarized
in
the
taxpayer’s
books
and
records.
Factors
to
consider
when
choosing
an
examination
technique
are:
Will
the
examination
technique
provide
the
needed
evidence?
Will
the
benefits
derived
from
using
a
particular
technique
justify
the
associated
costs
to
both
the
examiner
and
the
taxpayer?
Are
there
less
expensive
alternatives
that
will
provide
the
same
evidence?
The
following
Examination
techniques
used
to
gather
evidence
are
discussed
in
this
section:
Interviews,
(3.2)
Tours
of
Business
Sites
and
Inspection
of
Residences,
(3.3)
Evaluation
of
the
Taxpayer’s
Internal
Controls,
(3.4)
Examining
the
Taxpayer’s
Books
and
Records,
(3.5)
Analyzing
Schedules
M–1
and
M–2,
(3.6)
Bank
Record
Reconciliations,
(3.7)
Balance
Sheet
Analyses,
(3.8)
Testing
Gross
Receipts
or
Sales,
(3.9)
Testing
Expenses:
Cost
of
Goods
Sold,
(3.10)
Testing
Expenses:
Operating
Expenses,
(3.11)
Sampling
Techniques,
(3.12)
Accounting
systems
and
the
organization
of
books
and
records
are
discussed
in
subsections
3.13
and
3.14,
respectively.
4.10.3.2
(03-01-2003)
Interviews:
Authority
and
Purpose
An
interview
is
defined
as
a
meeting
between
two
persons
and
usually
includes
holding
a
formal
consultation
for
the
purpose
of
resolving
or
exploring
issues.
Interviews
are
used
to
obtain
leads,
develop
information,
and
establish
evidence.
The
testimony
of
witnesses
and
the
confessions
or
admissions
of
alleged
violators
are
major
factors
in
resolving
tax
cases.
Cases
are
presented
to
a
jury
through
the
testimony
of
witnesses.
Therefore,
it
is
the
agent's
duty
to
interview
the
taxpayer
and
every
witness
connected
with
the
case.
The
record
of
such
interviews
will
usually
take
one
of
the
following
forms:
Transcript
of
interview
or
question-and-answer
statement,
affidavit,
memorandum
of
interview,
or
recording
(wire,
tape,
wax,
etc.).
Internal
Revenue
Code
Section
7602
authorizes
the
Secretary
or
a
delegate
to
examine
books
and
records
and
to
take
testimony
under
oath.
Interviews
provide
information
about
the
taxpayer’s
financial
history,
business
operations,
and
books
and
records.
Interviews
are
used
to
obtain
information
needed
to
reach
informed
judgments
about
the
scope/depth
of
an
examination
and
the
resolution
of
issues.
Interviews
are
used
to
obtain
leads,
develop
information,
and
establish
evidence.
Oral
testimony
is
a
significant
factor
in
resolving
tax
cases.
Oral
testimony
can:
provide
information
not
otherwise
available
from
physical
documentation,
corroborate
return
information,
provide
relevant
information
not
reflected
on
the
return,
and
establish
the
taxpayer’s
intent.
At
initial
interviews,
examiners
should
inform
the
taxpayer
of
the
existence
of
the
Taxpayer
Bill
of
Rights
II,
as
well
as
the
examination
and
the
appellate
processes.
See
IRM
4.10.2.10.3,
Advising
Taxpayers
of
the
Reason
for
their
Examination,
for
guidance
related
to
what
information
can
be
provided
to
taxpayers
about
the
reason
for
the
selection
of
their
returns
for
examination.
4.10.3.2.1
(03-01-2003)
Who
To
Interview
Interviews
should
always
be
held
with
the
persons
having
the
most
knowledge
concerning
the
total
financial
picture
and
history
of
the
person
or
entity
being
examined.
Internal
Revenue
Code
Section
7521(c)
states
that
an
examiner
cannot
require
a
taxpayer
to
accompany
an
authorized
representative
to
an
examination
interview
in
the
absence
of
an
administrative
summons.
However,
the
taxpayer’s
voluntary
presence
at
the
interview
can
be
requested
through
the
representative
as
a
means
to
expedite
the
examination
process.
4.10.3.2.1.1
(03-01-2003)
Powers
of
Attorney
When
a
taxpayer
obtains
representation,
the
examiner
will
ensure
that
the
authorization,
Form
2848,
Power
of
Attorney
(POA),
Form
8821,
Tax
Information
Authorization
(TIA),
or
a
similar
privately
designed
form,
is
properly
executed.
Service
personnel
are
prohibited
from
disclosing
tax
information
of
a
confidential
nature
to
any
unauthorized
person.
Upon
receipt,
the
authorization
must
be
date
stamped
and
reviewed
to
ensure
that
it
contains
all
required
information.
See
IRM
4.10.11,
Power
of
Attorney
and
Related
Authorizations
for
complete
instructions
for
reviewing
and
processing
powers
of
attorney.
Practice
before
the
Service
is
restricted
to
persons
recognized
or
qualified
under
provisions
of
Circular
No.
230.
If
the
taxpayer's
representative
impedes
or
delays
the
examination
by
failing
to
promptly
submit
the
taxpayer's
records
or
information
requested
by
the
examiner,
failing
to
keep
scheduled
appointments,
or
failing
to
return
telephone
calls
and
written
correspondence,
the
examiner
may
initiate
procedures
to
bypass
the
representative
and
deal
directly
with
the
taxpayer,
as
outlined
in
IRM
4.10.11,
Power
of
Attorney
and
Related
Authorizations.
4.10.3.2.1.2
(03-01-2003)
Corporate,
Partnership
and
S-Corp
Examinations
In
corporate
examinations,
the
current
officers
should
be
identified
and
questioned
regarding
the
appropriate
parties
to
interview.
In
TEFRA
partnership
and
S
corporation
examinations,
the
Tax
Matters
Person
(TMP)
must
be
identified.
The
TMP
should
be
asked
to
designate
the
company
personnel
or
representative(s)
who
are
most
knowledgeable
to
be
present
at
any
interviews.
In
non-TEFRA
partnership
and
S
corporation
examinations
identify
the
member-manager
of
a
LLC,
general
partner
for
a
partnership
or
officer/shareholder
most
knowledgeable
of
the
S
corporation
operations.
4.10.3.2.1.3
(03-01-2003)
Specialists
Examiners
should
identify,
in
advance,
all
the
persons
the
taxpayer
will
have
present
at
an
interview
and
ensure
that
appropriate
Service
personnel
will
be
in
attendance.
For
example,
if
issues
of
a
technical
nature
and
outside
the
examiner’s
area
of
expertise
will
be
discussed
at
the
interview,
the
Service
specialists
should
be
at
the
meeting.
Examiners
should
also
determine
if
any
specialist
referrals
will
be
made
as
early
in
the
examination
as
possible.
The
field
specialist
referral
requirements
are
available
on
the
IRS
Intranet
and
as
of
December
30,
2002,
all
referrals
will
be
required
to
be
input
on-line
(no
paper
referrals
will
be
accepted
after
that
date).
The
Intranet
site
is:
http://lmsb.irs.gov/hq/fs/referrals.htm.
If
the
return
has
been
selected
on
classification
as
a
mandatory
referral
to
International,
the
examiner
should
make
the
referral
during
the
preplanning
phase
of
the
examination.
If
complex
international
issues
are
discovered
during
the
course
of
the
examination,
the
case
should
be
referred
to
International
at
that
time.
4.10.3.2.1.4
(03-01-2003)
Third
Party
Interviews
Internal
Revenue
Code
Section
7602
allows
examiners
to
obtain
testimony
from
third
parties
who
can
provide
relevant
information
to
determine
the
correct
liability
for
any
taxpayer
(see
IRM
4.10.1
for
a
complete
discussion
of
third
party
contact
requirements
based
on
the
IRS
Restructuring
and
Reform
Act
of
1998).
The
taxpayer’s
right
to
privacy
will
be
protected
when
contacting
third
parties
for
information.
Information
will
be
collected,
to
the
greatest
extent
practicable,
directly
from
the
taxpayer
to
whom
it
relates.
No
information
will
be
collected
or
used
with
respect
to
the
taxpayer
that
is
not
necessary
and
relevant
for
tax
administration
or
other
legally
mandated
or
authorized
purposes.
Information
about
taxpayers
collected
from
third
parties
will
be
verified
to
the
extent
practicable
with
the
taxpayer
before
action
is
taken.
Caution
should
be
taken
to
not
disclose
any
tax
information
of
a
confidential
nature
when
contacts
are
made
with
third
parties.
Definitions,
duties,
and
procedures
for
third-party
recordkeepers
are
listed
in
Treasury
Regulation
301.7609–2.
Tax
Compliance
Officers/Tax
Auditors,
under
prescribed
conditions,
may
contact
taxpayers
outside
the
Service
office
in
the
course
of
completing
their
examinations.
4.10.3.2.2
(03-01-2003)
Where
to
Conduct
Interviews
The
time
and
place
of
interviews
will
be
set
by
the
Secretary
as
long
as
they
are
reasonably
scheduled.
The
authority
is
provided
in
Internal
Revenue
Code
section
7605(a)
and
the
related
regulations
at
301.7605–1.
In
general,
the
Service
will
determine
if
an
office
or
field
examination
is
to
be
performed.
Office
examinations
will
be
conducted
at
the
Service
office
closest
to
the
location
of
the
taxpayer.
Field
examinations
should
be
conducted
at
the
taxpayer’s
residence,
place
of
business,
or
where
the
taxpayer’s
books
and
records
are
kept.
An
exception
to
the
rule
for
field
examinations
would
be
for
some
frivolous
filers/nonfilers.
Group
Managers
should
consider
the
potential
hazards
to
personal
safety
of
examiners
examining
these
returns.
Meetings
between
the
examiner
and
the
non-compliant
taxpayer
should
be
held,
where
practical,
in
a
government
facility.
The
group
manager
may
make
other
arrangements
to
facilitate
the
examination
when
it
would
not
compromise
the
safety
of
the
examiner.
4.10.3.2.3
(03-01-2003)
Preparation
and
Planning
for
Interviewing
Timing
-
Proper
timing
of
the
interview
is
essential
in
obtaining
information
that
is
material
in
resolving
a
case.
Review
Available
Information
-
Prior
to
any
interview,
the
agent
should
review
all
the
information
and
data
he/she
possesses
relating
to
the
case.
Such
information
may
then
be
divided
into
three
general
categories:
information
that
can
be
documented,
and
need
not
be
discussed,
information
that
may
be
documented,
but
needs
to
be
discussed,
and
information
that
must
be
developed
by
testimony.
The
interview
file
should
contain
only
data
or
information
arranged
in
the
order
it
is
to
be
discussed
or
covered
in
the
interview.
The
less
data
the
examiner
has
to
cope
with
during
the
interview,
the
easier
it
will
be
for
him/her
to
vary
his/her
line
of
questioning.
It
is
very
distracting
and
may
even
cause
some
confusion
for
the
examiner
to
delay
the
interview
to
find
a
document
or
an
item
in
a
voluminous
file.
However,
the
files
should
contain
sufficient
data
to
cover
all
the
matters
under
discussion,
provided
it
isn't
unwieldy.
Prepare
Outline
-
Before
the
interview,
the
examiner
should
determine
the
goal
of,
or
purpose
for,
questioning
the
taxpayer.
The
topics
that
will
enable
the
examiner
to
accomplish
this
goal
should
be
outlined
in
more
or
less
detail,
depending
upon
his/her
experience
and
the
complexity
of
the
case.
The
outline
should
contain
only
information
that
is
relevant
and
material,
including
hearsay.
Extraneous
matter
should
be
excluded
because
it
may
be
confusing
and
may
adversely
affect
the
end
desired.
Important
topics
should
be
set
off
or
underscored
and
related
topics
listed
in
their
proper
sequence.
Specific
questions
should
be
kept
to
a
minimum,
since
they
tend
to
reduce
the
flexibility
of
the
examiner.
In
addition
to
the
topics
to
be
discussed,
the
outline
should
include
the
following,
if
applicable:
identification
of
the
subject,
information
to
be
given
the
taxpayer
about
his/her
constitutional
rights,
the
purpose
of
the
interview,
and
4.10.3.2.4
(03-01-2003)
Types
of
Interviews
Initial
Interviews
—
The
initial
interview
should
be
held
as
soon
as
possible
after
opening
a
case.
The
pre-audit
analysis
should
include
the
preparation
for
the
interview.
See
IRM
4.10.2
for
details
concerning
the
pre-contact
analysis.
Subsequent
Interviews
—
Subsequent
interviews
with
the
taxpayer
should
be
held
if:
The
taxpayer
does
not
provide
all
the
information
requested;
More
detailed
explanations
are
needed;
or
A
review
of
the
examination’s
progress
is
needed.
The
review
should
address
information
provided
to
date
as
well
as
outstanding
information
needed
to
complete
the
audit.
Third
Party
Interviews
—
Third
party
interviews
may
be
necessary
when
the
taxpayer
does
not
or
cannot
provide
documentation
regarding
a
transaction,
a
deduction,
or
an
income
item.
Closing
Interviews
(Conferences)
—
Closing
interviews
should
be
held
to
solicit
agreement
to
proposed
adjustments.
See
IRM
4.10.7.5
for
a
detailed
discussion.
4.10.3.2.5
(03-01-2003)
Documenting
Interviews
Interviews
provide
information
not
available
from
other
sources.
A
properly
planned
and
executed
interview
will
provide
an
understanding
of
the
taxpayer's
financial
history,
business
operations,
and
accounting
records.
The
case
file
should
reflect
in-depth
planned
interviews
throughout
the
examination.
Sufficient
questions
should
be
asked
to
gain
a
clear
understanding
of
the
taxpayer,
as
well
as
the
operations
of
the
taxpayer.
The
elements
of
an
adequately
documented
interview
include:
Interview
plan
to
address
items
specific
to
the
taxpayer
under
examination.
The
type
of
return
and
relevant
facts
and
circumstances
are
considered
in
the
interview
plan.
Sufficient
depth
to
give
a
clear
understanding
of
the
nature
of
the
taxpayer's
financial
history,
business
history
and
day-to-day
operations.
Explanations
of
large,
unusual
or
questionable
(LUQ)
items
and
whether
such
explanations
resolve
the
potential
issues.
Questions
of
financial
status
or
overall
assessment
of
return
validity,
when
appropriate.
Description
of
books
and
records
maintained
and
their
availability.
Complete
explanation
of
the
taxpayer's
accounting
system
and
accounting
methods,
including
any
changes
when
appropriate.
This
may
also
include
an
explanation
of
the
accounting
method
used
for
tax,
if
different
from
book
accounting,
and
any
adjustments
that
were
made.
Explanation
of
the
taxpayer's
internal
controls
as
discussed
in
subsection
3.4
below.
Case
files
may
be
reviewed
by
many
individuals
after
closing
from
the
examiner,
especially
if
the
examination
is
unagreed.
This
includes
the
examiner,
who
may
need
to
provide
testimony
during
litigation.
The
interview(s)
should
be
documented
in
sufficient
detail
that
no
unanswered
questions
remain.
Examiners
should
take
brief
notes
during
the
interview
for
significant
responses
to
questions
and
note
those
areas
which
need
additional
development.
After
the
interview,
examiners
should
prepare
a
memorandum
of
the
interview
indicating
the
date,
time,
place
and
persons
present,
as
well
as,
what
transpired
during
the
interview.
It
is
not
advisable
to
take
extensive
notes
during
the
interview.
It
can
be
distracting
and
hinder
the
flow
of
the
interview.
As
an
alternative,
questionnaires
may
be
used
to
record
taxpayer
responses
instead
of
a
memorandum.
If
an
interview
questionnaire
is
used,
the
examiner
should
ask
follow-up
questions
as
needed.
The
original
questions
and
responses
should
be
included
in
the
case
file.
4.10.3.2.6
(03-01-2003)
Requests
to
Tape
Record
Interviews
Internal
Revenue
Code
Section
7521(a)
addresses
audio
recording
of
interviews.
Taxpayers
—
Taxpayers
may
request
to
tape
record
an
interview
proceeding
as
long
as
10
calendar
days
advance
notice
of
intent
to
record
is
provided
to
the
Service.
In
addition,
the
taxpayer
must
supply
his
recording
equipment.
The
Service
has
the
right
to
simultaneously
produce
its
own
recording
and
has
the
right
to
reschedule
the
interview
if
the
Service
does
not
or
will
not
have
equipment
in
place.
IRS
—
The
Service
can
initiate
an
audio
recording
provided
it
notifies
the
taxpayer
10
calendar
days
in
advance
of
the
interview
using
Pattern
Letter
2156
on
Area
Director
letterhead.
The
Field
Territory
Manager
must
approve
all
Service
initiated
recordings.
See
Exhibit
4.10.3–1
for
copy
of
pattern
letter.
All
participants
must
consent
to
the
recording
of
the
interview.
All
recorded
interviews
will
contain
the
following
information:
The
date,
time,
and
place
of
the
interview,
The
taxpayer’s
name
and
SSN/EIN,
Identification
of
all
participants
on
the
recording,
along
with
a
statement
of
each
participant’s
respective
role
in
the
proceedings,
The
purpose
of
the
proceeding,
The
tax
year(s)
under
examination,
A
clear
description
of
written
documentation
provided
in
support
of
the
issues,
and,
At
the
conclusion,
a
statement
indicating
the
total
recording
time
for
the
interview
(i.e.,
time
tape
was
running),
and
that
the
interview
has
been
completed
and
the
recording
is
ended.
The
cassette
will
be
labeled
with
the
taxpayer’s
name,
SSN,
year(s)
examined,
date
of
interview,
total
time
of
the
recording
and
sealed
in
a
manila
envelope
that
should
be
stapled
into
the
body
of
the
workpapers.
The
Form
5344,
Examination
Closing
Document
will
be
marked
at
the
top
"RECORDED
INTERVIEW
CASSETTE
ENCLOSED."
4.10.3.2.7
(03-01-2003)
Interview
Techniques
Interviews
provide
information
about
the
taxpayer's
financial
history,
business
operations,
and
books
and
records
that
are
not
available
from
other
sources.
Interviews
should
be
used
to
obtain
information
needed
to
make
informed
judgments
about
the
scope
and
depth
of
the
examination
and
correctly
resolve
issues.
Interviews
are
used
to
obtain
leads,
develop
information
and
establish
evidence.
It
is
important
to
create
an
environment
where
the
taxpayer
feels
comfortable.
Examiners
should
maintain
a
friendly
and
professional
demeanor.
Suggestions
for
establishing
rapport
include:
Examiners
should
introduce
themselves.
Examiners
should
explain
what
will
happen
during
the
examination.
Examiners
should
be
prepared
to
explain
return
selection
procedures,
rights
to
representation,
and
appeal
rights.
See
Publication
3498.
Examiners
should
recognize
that
an
IRS
audit
is
often
a
once-in-a
lifetime
experience
for
the
taxpayer
and
therefore
the
taxpayer
may
be
tense
or
nervous.
Examiners
should
exhibit
openness,
honesty
and
integrity
and
be
calm
and
objective.
Examiners
should
listen
carefully
to
all
details,
be
receptive
to
all
information
volunteered,
regardless
of
its
nature,
and
be
patient
and
persistent
in
extracting
the
facts
necessary
to
achieve
the
goals
of
the
interview.
4.10.3.2.7.1
(03-01-2003)
Conducting
the
Interview
Be
Adaptable
and
Flexible
-
The
examiner
should
keep
an
open
mind.
He/she
should
be
receptive
to
all
information
provided,
regardless
of
the
nature,
and
should
be
prepared
to
develop
it.
If
he/she
is
not
flexible,
he/she
may
waste
a
great
deal
of
time
and
ask
unnecessary
questions,
resulting
in
a
voluminous
statement
of
little
or
no
value.
Although
the
examiner
may
find
it
easier
to
adhere
to
a
fixed
pattern
of
interviewing,
or
to
rely
upon
a
series
of
questions
or
topics,
rigid
adherence
to
any
notes
or
outline
will
seriously
handicap
his/her
flexibility.
The
outline
and
data
should
serve
only
as
aids
and
not
as
substitutes
for
original
and
spontaneous
questioning.
A
carefully
planned
outline
will
provide
enough
leeway
to
allow
the
examiner
to
better
cope
with
any
situation
that
may
occur
and
permit
him/her
to
develop
leads
that
may
arise.
Follow
Through
-
Incomplete
and
unresponsive
answers
have
little
or
no
probative
value.
Any
answer,
apparently
relative
to
a
pertinent
matter,
that
is
not
complete
and
to
the
point
should
be
followed
up
by
questioning
the
taxpayer
about
all
knowledge
he/she
has
concerning
every
facet
of
the
topic.
The
examiner
should
follow
through
on
every
pertinent
lead
and
incomplete
answer.
He/she
should
continue
asking
questions
until
all
information
which
can
reasonably
be
expected
has
been
secured.
The
following
suggestions
will
help
the
examiner
to
follow-through
and
obtain
answers
that
are
complete
and
accurate:
Use
short
questions
confined
to
one
topic
that
can
be
clearly
and
easily
understood.
Ask
questions
that
require
narrative
answers,
avoiding
"
yes"
and
"no"
answers,
whenever
possible.
Whenever
possible,
avoid
questions
that
suggest
part
of
the
answer
i.e.,
leading
questions).
Question
the
taxpayer
about
how
he/she
learned
what
he/she
states
to
be
fact.
The
taxpayer
should
also
be
required
to
give
the
factual
basis
for
any
conclusions
he/she
states.
Be
alert
so
as
to
prevent
the
taxpayer
from
aimlessly
wandering.
Where
possible,
require
a
direct
response.
Prevent
the
taxpayer
from
leading
the
examiner
far
afield.
He/she
should
not
be
allowed
to
confuse
the
issue
and
leave
basic
questions
unanswered.
Concentrate
more
on
the
answers
of
the
witness
than
on
the
next
question.
To
avoid
an
unrelated
and
incomplete
chronology,
the
examiner
should
clearly
understand
each
answer
and
ensure
that
any
lack
of
clarity
is
eliminated
before
continuing.
When
all
important
points
have
been
resolved,
terminate
the
interview.
If
possible,
leave
the
door
open
for
further
meetings
with
the
subject.
Maintain
control
of
the
interview;
examiners
should
establish
the
pace
and
direction.
Continually
assess
whether
the
taxpayer
is
leading
to
pertinent
information
or
rambling.
If
at
any
time
during
the
interview
or
any
other
phase
of
the
examination
process,
the
taxpayer
indicates
he/she
wants
to
obtain
representation,
examination
activity
must
be
suspended
and
the
taxpayer
must
be
allowed
a
minimum
of
10
business
days
to
secure
representation.
4.10.3.2.7.2
(03-01-2003)
Question
Construction
The
areas
to
be
addressed
during
the
interview
should
be
based
on
analyses
completed
prior
to
conducting
the
interview.
Questions
are
the
principal
tools
of
interviewing.
There
are
four
types
of
questions:
open-ended,
closed-ended,
probing,
and
leading.
Each
is
described
below:
TYPE
DESCRIPTION
Open-Ended
Questions
Questions
are
framed
to
require
a
narrative
answer.
They
are
designed
to
obtain
a
history,
a
sequence
of
events,
or
a
description.
Ask
open-ended
questions
about
the
taxpayer’s
business,
employment,
education,
and
sources
of
income
which
may
not
be
reflected
on
the
return.
The
advantage
of
this
type
of
question
is
that
it
provides
a
general
overview
of
some
aspect
of
the
taxpayer’s
history.
The
disadvantage
is
that
this
type
of
question
can
lead
to
rambling.
Close-Ended
Questions
Questions
are
more
appropriate
for
identifying
definitive
information
such
as
dates,
names,
and
amounts.
These
questions
are
specific
and
direct.
Ask
close-ended
questions
for
personal
background
information
such
as
the
number
of
dependents
or
current
address.
Close-ended
questions
are
useful
when
the
taxpayer
has
difficulty
giving
a
precise
answer.
They
are
also
useful
to
clarify
a
response
to
an
open-ended
question.
The
disadvantage
to
close-ended
questions
is
that
the
response
is
limited
to
exactly
what
is
asked
and
can
make
the
taxpayer
uncomfortable.
Probing
Questions
Questions
combine
the
elements
of
open
and
close
ended
questions.
They
are
used
to
pursue
an
issue
more
deeply.
For
example,
when
questioning
a
taxpayer’s
travel
expense,
ask
"How
many
miles
is
it
from
your
residence
to
your
practice
and
where
do
you
first
travel
to
in
the
morning?"
The
advantage
of
this
type
of
question
is
that
the
taxpayer’s
response
is
directed,
but
not
restricted.
Leading
Questions
Leading
questions
suggest
that
the
interviewer
has
already
drawn
a
conclusion
or
indicate
what
the
interviewer
wants
to
hear.
Limit
the
use
of
leading
questions.
Use
them
when
looking
for
confirmation,
since
the
answer
is
stated
in
the
form
of
a
question.
For
example:
"So
you
did
not
keep
a
log
or
other
written
record
of
your
auto
expenses?"
Use
the
interview
plan
as
a
guide,
not
as
an
inflexible
outline.
Allow
flexibility
to
respond
to
new
information
as
it
is
received
and
to
ask
follow-up
questions
when
clarification
is
needed.
Vary
the
types
of
questions
and
pause
between
questions.
This
technique
can
help
establish
a
more
conversational
atmosphere.
Obtain
as
much
information
as
possible
during
an
interview.
There
may
not
be
an
opportunity
to
conduct
another
interview.
4.10.3.2.7.3
(03-01-2003)
Listening
Skills
The
question,
no
matter
how
important,
becomes
irrelevant
if
the
response
is
not
accurately
understood.
Ways
to
enhance
listening
include:
Making
sure
that
non-verbal
communication
contributes
to
a
comfortable
atmosphere.
If
the
examiner
appears
overly
relaxed
and
is
not
looking
at
the
taxpayer,
the
taxpayer
may
believe
the
examiner
is
not
interested
and
will
respond
accordingly.
Listening
for
the
meaning
of
words.
If
the
taxpayer’s
response
is
unclear,
try
paraphrasing
or
repeating
what
was
said.
Not
interrupting
the
taxpayer
and
allowing
a
brief
pause
at
the
end
of
the
response.
Use
the
time
to
analyze
the
response
and,
if
appropriate,
formulate
a
follow-up
question.
Maintaining
eye
contact
with
the
taxpayer.
This
demonstrates
interest
and
non-verbal
responses
can
be
observed.
4.10.3.3
(03-01-2003)
Tours
of
Business
Sites
The
physical
observation
of
the
taxpayer’s
operation,
or
tour
of
business
site,
is
an
integral
part
of
the
examination
process.
Viewing
the
taxpayer’s
facilities
and
observing
business
activities
is
an
opportunity
to:
Acquire
an
overview
of
the
business
operation,
Establish
that
the
books
and
records
accurately
reflect
actual
business
operations,
Observe
and
test
internal
controls,
Clarify
information
obtained
through
interviews,
and
Identify
potential
audit
issues.
4.10.3.3.1
(03-01-2003)
Authority
to
Conduct
Tours
of
Business
Sites
Regulation
301.7605–1(d)(3)(iii)
states:
"regardless
of
where
an
examination
takes
place,
the
Service
may
visit
the
taxpayer’s
place
of
business
or
residence
to
establish
facts
that
can
only
be
established
by
direct
visit,
such
as
inventory
or
asset
verification.
The
Service
generally
will
visit
for
these
purposes
on
a
normal
workday
of
the
Service
during
the
Service’s
normal
tour
of
duty
hours."
4.10.3.3.2
(03-01-2003)
Conducting
Tours
of
Business
Sites
Tours
of
business
sites
should
be
conducted
during
examinations
of
all
business
entities.
Generally,
the
principal
location,
and
any
locations
acquired
during
the
period
under
examination,
should
be
visited.
However,
consideration
should
be
given
to
the
cost
effectiveness
and
practicality
of
conducting
the
tour.
When
appropriate,
alternatives
should
be
considered.
Example:
A
fish
processing
company
owns
more
than
a
dozen
vessels
and
several
on-shore
processing
plants
in
three
states.
Rather
than
conducting
tours
of
the
different
business
sites,
the
agent
reviewed
video
tapes
the
company
had
prepared
for
insurance
purposes.
The
tapes
helped
the
agent
understand
the
taxpayer’s
operation
and
how
various
pieces
of
heavy
machinery
were
used.
Tours
should
be
conducted
after
the
initial
interview
and
early
in
the
examination
process.
This
clarifies
what
was
said
during
the
interview
and
provides
a
frame
of
reference
when
interpreting
information
in
the
books
and
records.
This
assists
examiners
to
correctly
determine
the
scope
and
depth
of
the
examination
and
avoid
unnecessary
audit
steps.
Tours
should
be
conducted
with
knowledgeable
individuals.
Taxpayers,
or
their
representatives,
can
often
explain
business
practices
that
appear
unusual
to
the
examiner.
Tours
should
be
planned
to
address
large,
unusual,
or
questionable
items
identified
during
the
pre-contact
analysis
or
interviews.
Design
the
tour
to
fit
the
type
of
business.
The
Examination
Specialization
(ES,
formerly
MSSP)
audit
technique
guides
(ATG)
include
descriptions
of
business
operations
which
can
help
determine
what
examiners
should
expect
to
see.
Tours
should
not
disrupt
business
operations
or
interfere
with
the
taxpayer’s
interactions
with
customers.
4.10.3.3.3
(03-01-2003)
Audit
Techniques
for
Tours
of
Business
Sites
Observe
and
be
alert
to
the
physical
surroundings.
Confirm
that
assets
identified
on
the
tax
return
(and
identified
as
having
audit
potential
during
the
pre-contact
analysis)
are
physically
present
and
identify
assets
that
are
physically
present
but
are
not
represented
on
the
return.
Ask
questions
to
confirm
understanding
of
what
is
observed
and
avoid
confusion.
Trace
common
business
transactions
through
the
system.
Look
for
discrepancies
between
what
the
transactions
"should"
look
like
and
what
actually
happens.
Look
for
weaknesses
in
the
internal
controls
such
as
a
lack
of
separation
of
duties.
This
will
help
determine
what
degree
of
reliance
can
be
placed
on
the
books
and
records
and
what
audit
steps
will
be
needed.
4.10.3.3.4
(03-01-2003)
Examples
for
Tours
of
Business
Sites
The
following
examples
emphasize
how
tours
of
business
sites
can
assist
examiners
to
determine
the
correct
scope
and
depth
of
examinations,
identify
significant
issues,
and
avoid
unnecessary
and
time
consuming
procedures.
Example
1:
An
examination
of
an
auto
dealership
was
conducted
at
the
representative’s
office
due
to
limited
space
at
the
business
site.
During
the
tour
of
the
business,
the
examiner
asked
what
was
on
the
second
floor
above
the
work
area
and
the
POA
stated
that
some
obsolete
parts
were
kept
there.
The
examiner
asked
to
take
a
look
and
found
a
well
stocked
inventory
of
parts
used
for
repairs.
The
inventory,
as
represented
on
the
return,
included
only
the
vehicles
held
for
sale
and
not
the
parts
used
to
complete
repairs. Example
2:
During
the
tour
of
a
pharmacy,
the
agent
noticed
that
a
large
billboard
was
mounted
on
the
roof
of
the
building.
It
was
determined
that
the
income
from
the
rental
of
the
billboard
was
omitted
from
the
tax
return. Example
3:
Touring
a
new
building
included
questions
about
a
demolition
loss
claimed
on
the
return.
The
examiner
determined
that
the
expense
was
for
the
demolition
of
the
old
building
on
the
site
of
the
new
facility
and
was
not
properly
accounted
for
on
the
tax
return. Example
4
:
During
the
tour
of
an
auto
repair
shop,
an
examiner
observed
a
new
computerized
alignment
rack,
an
air
conditioning
evacuation
and
charging
station,
two
brake
lathes,
and
an
elaborate
engine
analyzer.
The
depth
of
the
depreciation
issue,
identified
because
of
the
expensive
assets
listed
on
the
depreciation
schedule,
was
limited
because
the
existence
and
current
use
of
the
assets
had
been
observed.
4.10.3.3.5
(03-01-2003)
Inspection
of
a
Taxpayer’s
Residence
An
examiner
may
consider
inspecting
the
taxpayer’s
residence.
Due
to
privacy
issues
and
the
intrusiveness
of
such
inspections,
their
use
should
be
limited.
The
purpose
of
inspecting
the
taxpayer’s
residence
includes
(but
is
not
limited
to):
Determining
the
validity
of
deductions
for
an
office
or
business
located
in
the
residence.
Determining
the
taxpayer’s
financial
status.
4.10.3.3.5.1
(03-01-2003)
Inspection
of
a
Business
in
the
Home
When
determining
the
validity
of
office
in
the
home
deductions,
the
office
or
business
should
be
toured
as
any
other
business
site.
In
order
for
any
portion
of
a
personal
residence
to
qualify,
it
must
be
used
exclusively
for
business
purposes.
This
can
only
be
determined
by
inspecting
the
business
portion
of
the
residence.
4.10.3.3.5.2
(03-01-2003)
Other
Inspections
of
the
Taxpayer’s
Residence
When
determining
the
taxpayer’s
financial
status,
an
inspection
of
the
interior
of
the
home
is
not
required.
The
following
techniques
are
suitable
alternatives:
Ownership,
sales
price
and
mortgage
information
can
be
obtained
from
public
records.
The
examiner
can
drive
through
the
taxpayer’s
neighborhood
to
estimate
the
taxpayer’s
standard
of
living.
These
activities
should
be
completed
early
in
the
examination
process.
Coordination
with
the
taxpayer
is
not
necessary.
4.10.3.3.6
(03-01-2003)
Case
File
Documentation
Examiners
should
document
that
a
tour
or
inspection
was
completed
and
describe
the
results,
including
observations
and
resolution
of
any
questions.
The
tour
of
the
business
site
or
inspection
of
the
taxpayer’s
residence
should
also
be
noted
on
the
activity
record.
If
a
tour
of
the
taxpayer’s
business
facilities
is
not
conducted,
the
reason(s)
should
be
documented
in
the
workpapers.
4.10.3.4
(03-01-2003)
Evaluating
the
Taxpayer’s
Internal
Controls
This
section
discusses
examiner
responsibility
for
evaluating
internal
control.
Examiners
are
required
to
evaluate
the
existence
and
effectiveness
of
internal
control
for
all
types
of
business
returns
as
described
in
IRM
4.10.4.
Many
of
the
businesses
will
be
sole
proprietorships
or
small,
closely-held
corporations.
In
this
environment,
the
owner-managers
usually
control
the
entire
operation
through
direct
supervision
of
the
business
activities.
It
is
not
uncommon
for
one
person
or
a