The
Service
does
not
have
reliable,
current
measures
of
overall
compliance.
Without
reliable
compliance
measures,
the
Service
will
have
limited
capacity
to
determine
what
key
areas
of
noncompliance
to
address
and
what
treatments
to
apply
to
maximize
the
use
of
its
limited
resources.
As
the
Service's
ability
to
detect
noncompliance
deteriorates,
audits
become
less
effective
and
compliant
taxpayers
continue
to
be
burdened
by
unnecessary
audits.
Historically,
the
Service
has
conducted
periodic
studies
of
taxpayer
compliance.
The
studies
were
part
of
the
Taxpayer
Compliance
Measurement
Program
(TCMP)
and
the
most
familiar
were
those
that
measured
reporting
compliance.
Those
studies
employed
intensive,
line-by-line
audits
of
a
stratified
random
sample
of
tax
cases.
The
Service
used
data
from
the
last
reporting
compliance
study
(TY
1988)
to
measure
compliance
with
the
tax
laws,
develop
and
update
its
principal
workload
selection
formulas
for
identifying
tax
cases
for
audit,
allocate
examination
resources,
and
meet
other
needs
including
projecting
the
impact
of
some
proposed
tax
legislation.
Today,
data
to
meet
these
needs
must
be
obtained
differently
than
it
was
in
the
past.
An
updated,
innovative
and
efficient
approach
that
is
less
burdensome
to
taxpayers
is
necessary
to
measure
the
extent
of
noncompliance
and
to
identify
factors
related
to
noncompliance.
Additionally,
it
is
necessary
to
identify
areas
where
taxpayer
education
is
needed
and
clarity
of
forms,
instructions,
and
publications
can
be
improved.
The
NRP
approach
maximizes
use
of
data
available
to
the
IRS
and,
to
the
extent
possible,
minimizes
intrusiveness
and
taxpayer
burden
while
collecting
data.
The
following
examination
guidelines
have
been
established
for
conducting
NRP
Area
examinations.
Note:
This
IRM
section
supersedes
all
other
IRM
provisions
for
the
purpose
of
examining
NRP
returns.
4.22.4.2
(10-01-2002)
Program
Responsibility
This
section
defines
the
program
responsibility.
4.22.4.2.1
(10-01-2002)
Headquarters
The
National
Research
Program
(NRP)
Office
and
SB/SE
will
manage
and
monitor
NRP
operations,
and
provide
guidance
and
assistance
as
needed.
4.22.4.2.2
(10-01-2002)
Area
Office
Area
Directors
have
responsibility
for
NRP
examinations
within
their
areas.
Territory
managers
have
responsibility
for
NRP
examinations
within
their
territories.
NRP
managers
and
examiners
will
receive
formal
NRP
training
to
ensure
quality
examinations
are
conducted,
and
correct
and
complete
NRP
examination
record
data
is
entered.
Only
examiners
who
will
receive
formal
NRP
training
will
work
NRP
cases.
The
number
of
NRP
examiners
appointed
will
be
sufficient
to
expeditiously
handle
the
NRP
workload.
Qualified
examiners
at
appropriate
grade
levels
will
be
assigned
NRP
cases.
Chief,
Area
Planning
and
Special
Programs
coordinate
NRP
with
the
area,
including
but
not
limited
to
control,
receipt
and
assignment
of
NRP
returns.
They
monitor
and
report
on
the
status
of
the
area
program,
approve
transfer
of
cases
and
have
second
line
authority
for
approval/disapproval
of
exclusion
requests.
Group
Managers
are
responsible
for
NRP
cases
within
their
groups,
including
timely
assignment
of
NRP
cases,
and
counseling
examiners
on
the
scope
and
requirements
of
these
examinations.
(See
Auditing
Standards
in
IRM
4.10
and
the
Scope
and
Depth
for
NRP
cases
in
this
IRM
at
4.22.4.4.1).
They
are
also
responsible
for
maintaining
a
workflow
throughout
the
entire
examination
cycle
that
ensures
timely
completion,
minimizing
the
number
of
submissions
based
on
estimated
information.
To
ensure
the
quality
of
NRP
examinations,
managers
should
review
in-process
cases
according
to
IRM
4.22.4.7.1.
4.22.4.3
(10-01-2002)
NRP
Examination
Cycle
Each
NRP
cycle
has
a
specific
time
frame
for
completion.
The
Form
1040
cycle
time
frame
is
18
months.
Area
examination
officials
must
ensure
that
NRP
examinations
are
started
and
completed
promptly.
4.22.4.3.1
(10-01-2002)
Receipt
of
NRP
cases
Tax
returns,
labels,
Forms
5546
(Examination
Return
Charge-Out),
MACS
prints,
CBRS,
ChoicePoint
data,
IRP
transcripts
and
other
case
building
information
will
be
packaged
into
an
NRP
case
file
at
the
Austin
Field
Compliance
Services
Site
and
forwarded
to
the
Area
NRP
Coordinators.
Upon
receipt
of
an
NRP
case
files,
the
NRP
Coordinator
will
immediately
verify
that
case
files
are
complete
and
agrees
with
the
accompanying
transmittal
list.
If
case
files
are
incomplete,
secure
missing
data
to
complete
case
files.
After
verification,
the
original
and
one
copy
of
transmittal
lists
must
be
signed
and
dated
on
each
page
by
the
Area
NRP
Coordinator.
Receipt
of
cases
must
be
acknowledged
within
three
workdays
after
receipt
in
the
area
office
(ten
workdays
for
initial
shipment).
The
Criminal
Investigation
(CI)
function
will
receive
copies
of
transmittal
lists
from
the
Field
Compliance
Services
Site
-
Austin
and
notify
the
Area
NRP
Coordinator
within
ten
workdays
of
any
examination
that
is
to
be
coordinated.
Monthly
follow-up
by
the
Area
NRP
Coordinator
will
be
made
until
the
function
releases
the
case
or
the
NRP
Program
is
completed.
4.22.4.3.2
(10-01-2002)
Processing
of
NRP
cases
NRP
cases
are
processed
as
part
of
the
normal
examination
workload
unless
otherwise
specified
herein.
4.22.4.3.3
(10-01-2002)
Assignment
of
Cases
in
Area
Offices
NRP
Area
Coordinators
will
promptly
assign
cases
to
NRP
Examination
Groups
after
receipt
of
cases
from
Field
Compliance
Services
-
Austin.
After
receipt
of
NRP
cases
from
the
NRP
Coordinator,
NRP
Group
Managers
will
promptly
assign
cases
to
examiners.
Examiners
will
initiate
taxpayer
contact
as
quickly
as
possible
using
NRP
contact
letters.
NRP
examinations
will
be
completed
promptly
without
sacrificing
quality.
NRP
Examiners
will
elevate
to
their
managers
items
that
appear
abusive
in
nature,
(e.g.
,
abusive
trusts,
tax
havens,
IRC
861
arguments,
etc.).
NRP
selection
is
not
a
basis
for
reopening
a
previously
examined
return
or
for
expanding
the
scope
of
an
examination
that
was
in
process
prior
to
its
designation
as
an
NRP
return.
For
any
return
closed
(particularly
"pickups"
)
prior
to
its
designation
as
an
NRP
return,
an
NRP
report
will
be
completed
based
on
the
results
of
such
examination
if
NRP
determines
the
results
are
valid
for
study
purposes.
The
Area
NRP
Coordinator
will
monitor
the
Partnership
Control
System
(PCS)
and
ensure
examiners
are
notified
when
an
NRP
return
is
under
a
related
return's
PCS
control.
4.22.4.4
(10-01-2002)
Examination
in
Area
Offices
Examinations
of
NRP
returns
will
be
face-to-face.
There
will
be
no
correspondence
audits
or
surveys
before
or
after
assignment.
Examinations
will
be
conducted
consistent
with
existing
examination
guidelines
unless
they
conflict
with
instructions
contained
herein.
An
exclusion
should
be
requested
if
any
of
the
conditions
found
in
LEM
4.22.4.4
apply.
In
addition
to
the
table
above,
there
are
several
systemic
exclusions
that
will
preclude
certain
taxpayers
from
the
NRP
sample.
This
includes
taxpayers
who
were
audited
during
the
prior
1988
TCMP
audit
cycle
and
the
EITC
Compliance
Study
audits.
Procedures
for
requesting
exclusions
of
NRP
cases
are
in
Exhibit
4.22.4-1
of
this
IRM.
If
the
examiner
finds
that
an
examination
cannot
be
conducted
for
other
than
the
exclusions
listed
in
LEM
4.22.4.4,
the
Area
NRP
Coordinator
should
be
notified
for
coordination
with
the
NRP
Office.
Where
possible,
field
examinations
should
be
performed
at
the
taxpayer's
place
of
business
to
permit
actual
observation
of
the
taxpayer's
business
facilities
and
extent
of
operations.
Examiners
should
follow
package
audit
procedures
(IRM
4.10.5
Required
Filing
Checks)
and
determine
that
all
required
related
returns
and
prior
year
returns
were
filed.
When
establishing
ERSS/AIMS
control
for
pick-up
of
prior
and
subsequent
year
returns
or
related
returns,
Source
Code
91
is
to
be
used.
If
indications
of
fraud
are
discovered
during
the
examination
of
an
NRP
or
related
return,
a
referral
is
made
in
accordance
with
IRM
25.1.
The
referral
is
labeled
an
NRP
case.
Such
identification
is
necessary
so
that
the
Special
Agent
in
Charge
(SAC)
can
recognize
it
as
being
an
NRP
return.
If
CI
accepts
the
case
for
joint
investigation
and
a
reasonably
accurate
estimate
of
the
results
cannot
be
made
during
the
NRP
examination
period,
a
request
for
exclusion
under
the
provisions
of
dubious
estimate
above
should
be
made.
NRP
cases
involving
related
entities
will
be
given
examination
priority
to
ensure
timely
completion.
If
a
collateral
examination
is
required
of
a
related
return,
Form
6229
(Collateral
Examination)
will
be
used
for
this
purpose.
Form
6229
must
be
clearly
marked
"NRP
Examination"
in
red.
Copies
of
all
NRP
related
collateral
requests
will
be
sent
to
the
Area
NRP
Coordinator.
Note:
For
a
collateral
request
to
LMSB,
the
SB/SE
Territory
Manager
will
immediately
forward
the
request
to
the
responsible
LMSB
Territory
Manager
and
a
copy
to
the
NRP
coordinator.
The
LMSB
Manager
will
evaluate
the
request
and
determine
if
LMSB
will
conduct
the
related
examination
(collateral
or
not).
The
LMSB
Manager
will
respond
in
writing
to
the
SB/SE
Territory
Manager
within
20
calendar
days.
The
territory
manager
will
follow
up
immediately
if
no
response
is
received
with
the
20
day
period.
In
the
event
of
a
disagreement
over
the
necessity
of
a
collateral
examination,
concerns
will
be
raised
to
the
next
level
of
management.
When
notified
that
an
NRP
return
is
being
controlled
by
the
Partnership
Control
System
(PCS),
the
examiner
should
contact
the
agent
working
the
related
case
to
find
out
when
reliable
information
can
be
expected
concerning
adjustments
that
affect
the
NRP
examination.
Follow-up
should
be
made
periodically
to
ensure
that
reliable
information
is
provided
timely.
If
the
examination
of
an
NRP
return
and/or
any
related
return
cannot
be
completed
in
sufficient
time
to
meet
the
program
completion
date,
complete
the
NRP
Examination
Record
by
entering
the
most
realistic
estimates
for
adjustments
to
the
NRP
return
and
complete
all
EOAD
fields.
See
IRM
4.22.4.5.2
below
and
in
LEM
4.22.4
Exhibit
1,
Dubious
Estimates.
SB/SE
Area
Counsel
will
be
alerted
immediately
in
all
instances
involving
summons
enforcement
regarding
an
NRP
case.
The
NRP
Office
will
be
informed
by
memorandum
of
such
cases
as
soon
as
they
arise.
All
problems
not
specifically
covered
in
this
section
will
be
resolved
jointly
by
the
NRP
Office
and
SB/SE/LMSB.
4.22.4.4.1
(10-01-2002)
Scope
and
Depth
of
Examinations
Because
NRP
results
are
used
for
Discriminant
Function
(DIF)
formula
development,
among
other
uses,
it
is
essential
that
examinations
be
thorough.
Examiners
must
use
their
professional
judgment
concerning
the
depth
of
examination
required
for
any
particular
item
on
the
tax
return
bearing
in
mind
the
research
nature
of
the
examination.
See
IRM
4.22.4.4.2
below.
NRP
Audits
-
Every
classified
item
must
be
examined.
An
inquiry
or
an
inspection
of
records
or
documents
must
be
made
for
all
classified
line
items.
Calibration
Sample
(Audits)
-
These
examinations
serve
as
a
"control
group"
to
ensure
the
accuracy
of
NRP
results.
It
is
not
sufficient
merely
to
determine
that
an
item
on
the
return
looked
reasonable
and,
therefore,
can
be
accepted.
All
line
items
must
be
verified.
At
a
minimum,
some
inquiry
or
inspection
of
records
or
documents
supporting
reported
or
possible
unreported
income,
deductions
and
credits
must
be
made.
Examiners
should
use
professional
judgment
regarding
the
depth
of
the
examination
for
an
issue.
Oral
testimony
may
be
accepted.
(See
IRM
4.10.7,
Issue
Resolution).
In
the
examination
of
all
NRP
cases,
examiners
should
be
especially
alert
to
discovering
unreported
income,
as
well
as
allowing
taxpayers
any
additional
deductions
or
credits
to
which
they
are
entitled.
Given
the
variety
of
taxpayers,
and
types
and
sources
of
income
and
deductions,
it
is
not
practical
to
give
specific
guidelines
for
the
scope
and
depth
of
such
inquiry.
This
is
a
matter
of
judgment
in
each
case.
Some
considerations
for
probing
for
income
are:
Currently
held
assets
and
information
concerning
dates
of
acquisition,
disposition
and
how
financed.
Trends
or
changes
indicated
by
a
review
of
MACS
or
other
data
for
the
three
prior
years
and
the
current
return.
Living
standards
and
conditions
Examiners
should
be
familiar
with
appropriate
appropriate
indirect
methods
used
for
determining
unreported
income
and
the
techniques
used
during
income
probes.
In
all
NRP
examinations,
a
preliminary
Cash
T
is
required.
If
the
Cash
T
shows
a
potential
for
unreported
income,
another
appropriate
indirect
method
should
also
be
used.
Information
on
these
subjects
is
contained
in
IRM
4.10.4.3
(Examination
Techniques).
Additionally,
IRM
4.10.3
outlines
examination
techniques
for
certain
small
businesses
and
other
resources,
such
as
Audit
Technique
Guides,
are
available.
For
classified
items
not
specifically
addressed
on
in
the
report
of
examination,
the
examiner
must
state
on
Form
4318
or
Form
4700
(Examination
Workpapers),
or
report
of
interview,
what
action
was
taken
to
fulfill
the
requirements
of
an
NRP
examination.
Like
items
may
be
grouped
for
the
purpose
of
this
statement.
For
example,
if
a
general
ledger
was
scanned
for
several
items
not
specifically
commented
on
or
verified,
the
examiner
should
so
state.
Form
4318
or
Form
4700
must
explain
what
inspections
of
records
or
documents
were
made
to
verify
reported
or
possible
unreported
income,
deductions
and
credits.
Without
sufficient
documentation,
it
is
not
possible
for
Group
Managers
and
quality
review
personnel
to
review
the
examiner's
work
and
be
assured
that
the
thoroughness
of
the
examination
or
the
basis
for
the
examiner's
professional
judgment
are
adequate
for
NRP
purposes.
It
will
also
be
difficult
for
Area
coordinators
and
Headquarters
personnel
to
properly
assess
the
quality
of
examinations
during
program
visitations
or
case
management
reviews
without
sufficient
documentation.
4.22.4.4.1.1
(10-01-2002)
Examination
Guidelines
for
Schedules
C,
D
and
F
If
a
return
is
selected
for
examination,
all
classified
issues
will
be
examined.
If
the
examination
reveals
changes
to
any
of
these
items,
then
the
examiner
should
consider
expanding
the
examination
to
include
other
items,
if
any,
on
the
Schedule
C
or
F.
If
a
return
with
Schedule
D
is
selected
for
examination,
all
classified
discrepancies
(based
on
third-party
and
case
building
data)
will
be
examined.
In
addition,
a
minimum
of
three
transactions
or
all
transactions
(if
less
than
three)
will
be
examined.
The
transactions
examined
should
include
all
those
that
are
large,
unusual
and
questionable.
If
the
examination
reveals
changes
to
any
of
these
items,
then
the
examiner
should
consider
expanding
the
examination
to
include
other
transactions,
if
any,
on
the
Schedule
D.
If
a
related
entity
is
classified,
the
examiner
is
to
timely
request
related
return
and
open
an
examination
on
the
entity.
If
the
related
entity
is
outside
of
the
group
control,
the
examiner
will
follow
the
procedure
outlined
in
the
IRM
for
transters
and
collateral
requests.
4.22.4.4.2
(10-01-2002)
Evaluation
of
Books
and
Records
The
research
nature
of
these
examinations
requires
care
in
evaluating
evidence.
Evidence
tends
to
prove
a
fact
or
point
in
question.
NRP
examiners
should
gather
facts
to
determine
the
accuracy
of
any
item
classified
for
examination.
This
determination
should
include
all
the
facts
supporting
both
sides
of
an
issue.
Documentary
evidence
is
emphasized
in
the
conduct
of
an
NRP
examination.
Records
kept
contemporaneously
with
the
occurence
of
an
event
generally
reflect
accurately
of
that
event.
Books
of
original
entry
should
be
obtained
if
they
exist.
The
contemporaneous
records,
invoices,
bank
statements,
cancelled
checks,
and
any
other
documents
to
support
the
books
and
records
should
be
inspected
to
a
depth
adequate
to
support
the
accuracy
of
those
books
and
records.
In
situations
where
contemporaneous
books
and
records
do
not
exist
or
are
incomplete,
secondary
written
records
(e.g.
copies
of
original
documents
obtained
from
third
parties)
or
other
reconstructions
of
records,
if
credible,
may
be
used.
Oral
testimony
by
a
taxpayer
is
direct
evidence
which
must
be
thoroughly
considered.
The
degree
of
reliability
placed
on
a
taxpayer's
oral
testimony
must
be
based
on
the
credibility
of
the
taxpayer
and
the
surrounding
circumstantial
evidence.
Oral
testimony
by
other
than
the
taxpayer
may
also
be
credible
if
that
person
has
first
hand
knowledge
of
the
facts
and
circumstances.
The
steps
to
obtain
evidence
and
the
evaluation
it
should
be
documented
in
the
issue's
workpapers.
The
guidelines
contained
in
IRM
4.10.7.3,
Evaluating
Evidence,
should
be
utilized
to
make
reasonable
determinations
in
NRP
examinations.
4.22.4.4.3
(10-01-2002)
De
minimis
Adjustments
Due
to
the
research
nature
of
NRP
examinations,
de
minimis
adjustments
will
be
captured
within
RGS
even
though
the
examiner
may
not
include
them
in
the
RAR
sent
to
the
taxpayer.
If
an
examiner
makes
de
minimis
adjustments,
the
examiner
will:
Select
the
appropriate
RGS
Issue
Categorization
and
reason
for
de
minimis
issues,
Determine
the
tax
impact
of
those
adjustments,
Answers
"yes"
to
the
question
on
the
NRP
questionnaire
that
asks
whether
the
examiner
made
de
minimis
adjustments
to
income
or
deductions,
and
Includes
the
tax
impact
amount
on
the
NRP
questionnaire.
To
determine
the
tax
impact
of
de
minimis
adjustments,
the
examiner:
Runs
an
RGS
tax
computation
with
all
adjustments
including
de
minimis
adjustments,
Runs
an
RGS
tax
computation
with
appropriate
adjustments
categorized
for
de
minimis
issues,
and
Determines
the
amount
of
tax
difference
between
the
two
tax
computations.
The
amount
to
be
included
on
the
NRP
questionnaire
includes
the
difference
between
the
two
tax
computations
of
total
tax
liability
and
total
prepayments,
e.g.,
EITC.
4.22.4.4.4
(10-01-2002)
General
Instructions
for
Treatment
of
Misclassified
Items
Income
and
deduction
amounts
reported
by
the
taxpayer
are
used
in
the
classification
process
even
though
such
amounts
may
be
entered
on
the
wrong
lines
of
a
return.
NRP
data
includes,
information
concerning
substantive
changes
to
reported
income
and
deductions.
Examination
changes
which
result
in
only
a
change
to
the
account
name
for
the
misclassified
item
can
have
a
harmful
effect
on
the
development
or
improvement
of
return
selection
systems
when
combined
with
substantive
changes.
For
this
reason,
it
is
important
that
examiners
avoid
showing
changes
on
the
report
that
are
nothing
more
than
a
change
in
the
account
name
for
an
income
or
expense
item.
An
entry
on
a
tax
return
that
represents
an
account
misclassification
either
in
its
entirety
or
one
or
more
transactions
within
the
account
can
occur
for
a
number
of
reasons.
Misclassifications
which
do
not
benefit
the
taxpayer
should
not
be
adjusted,
such
as:
Placing
entries
on
the
wrong
line
of
the
tax
return;
Combining
several
accounts
on
one
line
of
the
tax
return;
and
Misclassifications
that
do
benefit
the
taxpayer
should
be
adjusted,
such
as:
Avoiding
the
statutory
limitation
on
deductions
of
certain
expenses
(e.g.,
Passive
Activity
Loss
misclassifications);
Deducting
expenses
elsewhere
that
should
be
claimed
on
Schedule
A,
except
that
the
standard
deduction
amount
could
not
be
met
(e.g.,
mortgage
interest
expense
claimed
on
Schedule
C,
E
or
F);
and
Reporting
income
on
an
incorrect
schedule
or
line
(e.g.,
showing
income
subject
to
Self-Employment
Tax
on
line
7
as
Wages).
Misclassifications
may
also
be
technical
adjustments.
For
example,
the
taxpayer
writes
off
a
$500
capital
expenditure
as
a
repair
expense
and
it
is
determined
that
the
expenditure
should
be
depreciated
over
five
years
using
the
straight-line
method.
In
completing
the
report,
the
examiner
should
make
an
adjustment
to
repair
expenses
for
$400.
Misclassifications
may
affect
different
schedules
of
the
return.
For
example,
an
interest
expense
that
is
misclassified
and
included
on
Schedule
F
should
not
be
adjusted
to
simply
reflect
the
deduction
on
the
proper
schedule
unless
a
tax
change
results
(e.g.,
a
shift
from
Schedule
F
to
Schedule
A).
Cases
with
flow-through
income
and
expenses
to
other
entities
have
special
considerations.
Form
1065,
Form
1120S,
and
Form
1041
provide
for
items
of
income
and
expense
to
be
distributed
as
ordinary
income
or
(loss)
and
as
separately
distributed
items
(per
Schedule
K-1
and
return
attachments).
In
completing
a
report
for
examination
changes
at
the
conduit
level,
the
examiner
should
not
reflect
changes
that
are
in
name
only
and
no
tax
change
results
(e.g.,
a
change
from
Ordinary
Income
to
Interest
Income
at
the
partnership
level
may
or
may
not
change
tax
on
the
related
NRP
Form
1040).
Even
though
misclassified
items
may
not
affect
the
determination
of
taxable/ordinary
income,
their
true
nature
can
have
a
definite
effect
on
the
determination
of
tax
liability
for
NRP
return.
These
changes,
such
as
those
to
self-employment
tax,
minimum
tax,
earned
income
credit,
etc.,
should
be
reflected
on
the
report.
In
addition,
misclassified
items
on
Form
1065,
Form
1120S,
and
Form
1041
may
result
in
changes
to
the
partner/shareholder/beneficiary
return
due
to
statutory
or
other
limitations
at
the
recipient's
level.
4.22.4.4.5
(10-01-2002)
Initiating
Examinations
All
possible
efforts
should
be
made
to
contact
taxpayers
whose
cases
are
to
be
examined.
The
following
letters
have
been
developed
specifically
for
NRP
purposes,
must
be
used.
Letter
1130
(09-2002)
will
be
used
to
schedule
an
appointment
for
office
examination
of
cases
selected
for
NRP
examination.
This
letter
requests
a
taxpayer
to
call
the
local
IRS
office
to
schedule
an
appointment.
It
includes
a
list
of
issues
to
be
examined
and
records
requested
for
the
year
indicated.
If
no
contact
is
made
see
the
following
IRM
sections
for
guidance:
IRM
4.10.2.7.2,
Locating
the
Taxpayer,
should
be
used
for
guidance
in
those
situations
where
there
is
no
response
to
the
initial
contact
letter.
IRM
4.10.2.8.6,
Undeliverable
Initial
Contact
Letter,
should
be
consulted
in
those
situations
where
mail
is
returned
as
"undeliverable"
.
Letter
3628
(09-2002)
will
be
used
as
a
second
notice
to
the